Elite Fishin' Shop FAQ
General Questions
What is Elite Fishin' Shop? Elite Fishin' Shop is an online platform that provides a wide range of fishing gear and accessories. We offer a user-friendly shopping experience and fast, reliable delivery.
How do I create an account? You can create an account on our website by providing your email address and creating a password. Alternatively, you can checkout as a guest.
Is my personal information safe? We take your privacy seriously. We use industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for more details.
Ordering and Payment
How do I place an order? To place an order, simply add the desired products to your cart and proceed to checkout. You can choose your preferred shipping method and payment option.
What payment methods do you accept? We accept credit and debit cards, Apple Pay and Google Pay. All orders are charged in AED.
Can I modify or cancel my order? You can modify or cancel your order before it is shipped. Please contact our customer support team as soon as possible.
Shipping and Delivery
How long does shipping take? Shipping times vary depending on your location and the shipping method you choose. You can find estimated delivery times on the product page and during checkout.
What are your shipping costs? Shipping costs vary based on the weight, size, and destination of your order. You can see the exact shipping cost during checkout.
Do you ship internationally? Yes, we ship internationally to many countries. Please check the shipping options available for your specific country during checkout.
What happens if my order is damaged during shipping? If your order arrives damaged, please contact our customer support team immediately. We will assist you in resolving the issue.
Returns and Refunds
What is your return policy? Returns and exchanges are accepted as long as the item is unopened, unused and undamaged, coordinated with our customer service team first. If an item arrives damaged, faulty or incorrect, contact customer service and we will look at it on a case-by-case basis. Some items are marked as non-returnable on their product page. See our Return and Exchange Policy.
How do I return an item? Email support@elitefishin.com or message us on WhatsApp at +971 55 975 0279 with your order number, the product and photographs. Wait for our confirmation before sending anything back — we arrange collection with our courier.
How long does a refund take? Once the item is back with us and has been inspected and approved, the refund is issued to your original payment method within 5–7 business days.
Can I return a custom or rigged item? No. Lures rigged to your specification, custom rigs and built-to-order tuna tubes cannot be returned or exchanged, and neither can any item marked “This item cannot be exchanged or returned”.
Customer Support
How can I contact customer support? You can contact our customer support team through our website's contact page, by email, or by phone. We are available to assist you with any questions or concerns.
What are your business hours? Our customer support team is available to assist you during our business hours. Please check our website for specific hours.
Where can I find more information about your products? You can find detailed product information, including specifications, reviews, and images, on our product pages.