Shipping & Delivery

Elite Fishin' Shop Ecommerce Shipping & Delivery

Free Shipping:

  • UAE orders over 500 AED
  • Saudi Arabia orders over 1,000 SAR

UAE Delivery:

  • Orders within the UAE are delivered in 1–3 business days.

Shipping via Aramex to Saudi Arabia:

  • Recipient responsible for 15% KSA VAT and customs duty (paid to courier upon delivery).

Shipping to Other GCC Countries:

  • Recipient responsible for any additional customs duty fees or clearance fees charged by their country.

International Orders:

  • Delivered worldwide (countries listed at checkout).
  • Recipient responsible for duties, taxes, clearance fees, and abandoned shipments. Contact local customs office for fee estimates.
  • Delivered by DHL and Aramex (estimated 3-7 days, subject to delays).

Shipping via DHL (International):

  • Recipient responsible for local taxes and customs duty (charged by courier upon delivery).

Delivery Costs and Time:

  • Displayed on cart and checkout pages.
  • Estimated delivery time displayed at checkout.

Cut-Off Time:

  • Orders before 1 PM processed same day.
  • Orders after 1 PM processed next day.

Delivery Delays:

  • We will notify you of supply delays beyond our control.
  • We will attempt to minimize the impact of delivery delays.
  • Failed delivery attempts will be notified to you for rescheduling or collection.
  • Uncollected orders will be held for 7 days. After 7 days, a 10% administration fee will apply on the total invoice in addition to the delivery fee.

ID Requirement Upon Delivery:

  • We may request additional verification (ID, credit card) to confirm your identity and/or financial instrument ownership.
  • Order refusal and cancellation may occur if verification fails.

Title to Products:

  • Product ownership and responsibility transfer to you upon delivery and payment.

Invoice:

  • You will receive an electronic invoice via email to the provided address.

Delivery Timelines:

  • Estimated delivery timelines are displayed on order confirmation, website, or above section.
  • Timelines are not guarantees and start from order confirmation.
  • We are not responsible for delivery failures beyond our control, including customer unavailability or delivery postponement requests.
  • Full refund will be issued for non-delivery within 30 days of order confirmation.

Tracking Number:

  • Provided by email after order confirmation for tracking your order through customer care.

Sanctioned Countries:

  • We do not deal with or provide services/products to OFAC sanctioned countries, in accordance with UAE law.

Oversized Products:

  • Free shipping may not apply to oversized products (fishing rods, tackle boxes, etc.).
  • You may receive these products via a courier company different from your checkout selection due to shipping company policies.
  • We are committed to timely delivery of oversized products.
  • Extra shipping costs may apply for oversized products outside UAE.

Returns and exchanges

  • Returns and exchanges are accepted as long as the item is unopened, unused and undamaged, and must be coordinated with our customer service team before anything is sent back.
  • If an item arrives damaged, faulty or incorrect, contact our customer service team — we will look at it on a case-by-case basis.
  • Items marked “This item cannot be exchanged or returned”, custom and made-to-order items, and anything that has been opened or used cannot be returned.
  • Full terms: Return and Exchange Policy.