Refund policy

Elite Fishin Return and Exchange Policy

Effective date: 10 September 2026

At Elite Fishin, we want you to be satisfied with your purchase. Returns and exchanges are accepted, subject to the conditions below, as long as the product is unopened, unused and undamaged. Every return must be coordinated with our customer service team before it is sent back — a return that arrives without prior confirmation will not be accepted.

If an item arrives damaged, faulty, or is not what you ordered, contact our customer service team — we will look at it on a case-by-case basis.

Items that cannot be returned or exchanged

  • Any item marked “This item cannot be exchanged or returned” on its product page. These cannot be returned under any circumstances.
  • Custom and made-to-order items, including lures rigged to your specification, custom rigs and built-to-order tuna tubes.
  • Any item that has been opened, used, fished, spooled, rigged or modified.
  • Gift cards.

Conditions

  • Every return must be approved by us before it is sent. A return is not accepted until we have confirmed it in writing.
  • Returned items are inspected on receipt. Items that do not meet the unopened, unused and undamaged condition will not be accepted and may be sent back to you at your cost.
  • Refunds, exchanges and replacements are offered to the original purchaser only. We may ask for photographic identification matching the name on the order.
  • For returns sent from outside the UAE, customs fees may be deducted from the refund.

How to return or exchange

  1. Email support@elitefishin.com or message us on WhatsApp at +971 55 975 0279. Include your order number, the product, the reason, and photographs.
  2. Wait for our confirmation, and tell us whether you would like a refund, replacement or exchange.
  3. We will arrange collection with our designated courier. Please hand over a copy of the shipping invoice with the product.
  4. Once the item has been received and inspected, we will process your refund or dispatch the exchange.

Refunds

  • Refunds are processed after the returned item has been inspected and approved.
  • Approved refunds are for the full value of the item, excluding original delivery charges, customs fees and any handling fees.
  • Refunds are issued to the original payment method within 5–7 business days of approval.

Cancellations

  • Orders can be cancelled free of charge before they are dispatched. Contact us in writing as soon as possible after placing the order.
  • Once an order has been delivered, a cancellation is treated as a return under this policy, and a 10% administration charge may apply.
  • Elite Fishin reserves the right to refuse or cancel any order, including for limits on quantities, errors in product information, or suspected fraud. If an order is cancelled after payment, the amount is refunded to the original payment method.

Who we are

This policy is issued by Elite Fishin (FZE), a free zone establishment registered at the Sharjah Research, Technology and Innovation Park, Sharjah, United Arab Emirates.

Trade licence: 8993, Sharjah Research, Technology and Innovation Park
Registered office: Office B45-093, Block B, Sharjah Research Technology and Innovation Park (SPARK), Sharjah, United Arab Emirates
Correspondence and returns: 1002, AL Ghanem Business Center, Al Khan, Sharjah, United Arab Emirates
Contact: support@elitefishin.com · +971 55 975 0279